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About us
 

Who are we, and where are we?


Our business address is:

Holton House
Wincanton
Somerset
England BA9 8AP

Tel: 01963 31858
Email: info@rayburndiyservice.co.uk

We are David and George and, with our respective families, we live in rural Dorset, England. The RayburnDIYservice web site is the sister site of the AgaDIYservice website (see www.agadiyservice.co.uk), and was born out of intense frustration! The cost of servicing and the technical mystery applied to the trade eventually got through to us and we decided to record how to perform a professional service with follow up advice for any further problem-solving. So, as technically competent individuals, we set about simplifying the process. That said, the site is not designed to be a ‘fix-all.’ We have focussed on oil-fired Agas and Rayburns – the most common variety. We do not supply advice for pressurised oil burner cookers, or gas fired cookers.

Agas and Rayburns are, at their heart – and be sure that they do have a heart – very simple machines. And most problems have a simple solution. But fiddle about with the bits that were working fine until you did, and then you may have to get specialist help.

We have had very many satisfied customers, and we have asked for feedback from them by survey on a regular basis. With this, we improve the site, answer more FAQs, and strive to offer a genuinely worthwhile service.

 WARNING: Please read these advisory instructions and guidance carefully before you proceed. Take care over electrical matters. Ensure you follow sensible practices with heavy items and sharp tools. Check carefully for oil leaks which can cause extensive damage. If in doubt, stop and ask. We cannot take responsibility for your accidents or errors.

Why service your own Rayburn?

Two reasons: First, because it is not very difficult. Secondly, because it will save you lots of money. And once you have the knowledge, you’ll do it yourself thereafter.

For a basic service, you need a minimum amount of technical competence (akin to being able to change the plugs and an oil filter on a car!) The car analogy is a good one because if your car is working OK and it needs a basic service (ie plugs/oil/hydraulic fluid levels etc) then that is relatively straight forward. But, if your car has poor timing or is pulling to the left (in other words it needs repair, not a service) you may need to contact us for help before undertaking the repair yourself.

We have found that once our customers have serviced their own Rayburn, they get more and more confident – and inquisitive!


How do I get Access to the Instructions?

Access follows payment to Paypal via the site, and then you will immediately and automatically be sent a password. This gives you access to the full website and you can save the pages of information, print them off and/or, return to the site at will. Also, as we update the site and add extra features, you – at the moment – continue to have access to that too. For example the technical FAQs are extensive, and are expanded regularly.


When will I receive the wicks?

They are sent out within 24 hours, by post, with instructions on what to do. There is plenty of nonsense spoken about wicks. The wick is used to get the Rayburn started, after which it plays a limited role at the correct operating temperature, by ensuring the rapid vaporising of the oil.


Can I get further help if I have a problem after using your instructions?

Certainly! Email us and we will try to respond the same day. Some of our customers have entered into lengthy electronic dialogues! But, be reasonable. Can you phone up or email your service engineer and expect an enduring personal service for free? Unlikely! Neither can we work miracles, so be reasonable about what you expect, though we really try to help.


Do you send me a manual?

No. All the instructions are on the web site which you access using the password we give to you. And the FAQs provide lots of extra information. Indeed, more so than the instructions themselves.


Do you advise on other aspects of maintenance, flue and control valve/regulator?

The FAQs help you out. But we have restricted ourselves to advice for an oil fired Rayburn, though the instructions are common to most models. We do not recommend that you change the internal settings of the control valve/regulator. The reason for this is that they are initially set up to allow certain oil flow rates, and also because the time lag taken by the Rayburn to reflect an adjustment, this makes the setting process (in situ) frustratingly slow.


Will my Rayburn will be properly serviced if I follow your instructions?

Yes, but remember that you may have other problems that will have to be dealt with as well. eg. a contaminated oil supply, or blocked filters, as an example. If your Rayburn is working fine before you turn it off, there is NO REASON WHY OUR STRAIGHT FORWARD INSTRUCTIONS will not set you up for the next re-light. And we will help with advice on request.


May I pay by cheque?

Certainly. Or by card over the phone. Please make your cheque payable to agaDIYservice.

And finally, what is Rayburn’s history?

Introduced by a firm called Allied Iron Founders Ltd in 1946, the Rayburn cooker appeared as a combined stove and water heater, burning solid fuel. Due to its simple design of flue and controllable oven heat (ha!), it was considered a revolution.
It was then as now, vitreous enamelled, and only available in cream mottle.

The No.1 model had one oven and was made until around 1958, when it was modified to become the Rayburn Regent. The No.2 model had twin ovens and the No. 3 model, an improvement on the No 2, became the most popular.

 
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